Question 1

What ages does Kids Castle Nursery accept?

Accepted Answer

We welcome children from two months to six years old, placed in the age group designated for each class.

Question 2

What are the nursery's opening hours?

Accepted Answer

Kids Castle Nursery is open from 7:00 AM to 5:00 PM, with the option to extend until 6:00 PM.

Question 3

Do you have any special offers?

Accepted Answer

Yes — through the Wala'a Plus programme and the Qurrah programme, as well as our partnerships with public and private bodies such as the Public Investment Fund, the Public Health Authority, the Ministries of Defence, Health and Education, and the Institute of Public Administration.

Question 4

Is the nursery officially licensed?

Accepted Answer

Yes. Kids Castle Nursery is licensed by the relevant authorities and operates to the highest approved standards of quality and safety.

Question 5

How can I follow my child during the day?

Accepted Answer

We provide a dedicated app that lets you follow your child's daily activities, view photos and videos, and message the teachers and management directly.

Question 6

Where is the nursery located, and do you have other branches?

Accepted Answer

Our main branch is in Al Narjis, Riyadh, and we have a second branch in Al Aarid.

Question 7

How do I register my child?

Accepted Answer

You can register online through our app, or visit the nursery in person — we would be glad to welcome you and show you the learning environment.

Question 8

What documents are required for registration?

Accepted Answer

A copy of the parent's ID • the child's birth certificate • the vaccination card • a passport photo of the child • a medical report.

Question 9

Can I visit the nursery before registering?

Accepted Answer

Yes. Parents are welcome to visit and see our facilities and programmes before deciding to register.

Question 10

How much are the monthly fees?

Accepted Answer

Fees vary by age group and by the programme you choose. Please contact our team for exact details.

Question 11

Are there sibling discounts?

Accepted Answer

Yes. We offer special discounts to families with more than one child enrolled.

Question 12

What payment methods do you accept?

Accepted Answer

We accept bank transfer and card payment at the nursery.

Question 13

Does the nursery provide meals?

Accepted Answer

Parents send in healthy, balanced meals for their child, prepared in line with sound nutritional guidance for children.

Question 14

How do you handle food allergies?

Accepted Answer

Every medical condition is recorded at registration and followed carefully when meals are served and throughout the child's day.

Question 15

Why can't my child attend when unwell?

Accepted Answer

To protect your child and every other child, and in line with the nursery's approved infection-control policy, children showing any symptoms of illness may not attend. The full policy is shared with you at registration so we can keep the environment healthy and safe for everyone.

Question 16

Can you help with potty training?

Accepted Answer

Yes. We can support this stage once your child is cognitively and emotionally ready. The nursery and home coordinate so training stays consistent and comfortable. This stage usually begins between two and three years of age.

Question 17

What curriculum does Kids Castle Nursery follow?

Accepted Answer

We follow a learning-through-play approach that develops social and cognitive skills, combined with structured programmes for language and motor development.

Question 18

Is there an app or another way to stay in touch?

Accepted Answer

Yes. Our dedicated app lets you follow your child day by day and reach the teachers and management easily and securely.

Question 19

How does the nursery keep children safe?

Accepted Answer

We uphold the highest security and safety standards. Children are supervised by a trained team, with a secure check-in and check-out system and camera monitoring throughout.

Question 20

What are your cleaning and sanitising procedures?

Accepted Answer

Facilities and toys are cleaned and sanitised daily with safe, approved products to keep the environment healthy for the children.

Question 21

How can I contact the nursery's management?

Accepted Answer

You can reach us by phone, by email, or through the contact form on this website.

Question 22

Do parents receive reports about their child?

Accepted Answer

Yes. We send regular reports on your child's development and behaviour at the nursery.

Question 23

Why can't a parent stay with the child during the first days?

Accepted Answer

To make the separation safe and gentle, and to protect your child's emotional comfort and the wellbeing of all the children, we encourage each child to settle in independently under the care of our specialist teaching team.

Frequently Asked Questions

The Most Common Questions